Every Question
Gets an Answer
Worthy of Your Brand

An AI assistant that answers product, stock, size, and shipping questions within seconds and carefully guides undecided shoppers to the right product and on to checkout.

  • Product questions on Instagram DM and WhatsApp are answered instantly
  • Works with your Shopify store’s data
  • Shoppers who leave items in their cart are retargeted at the right time
Lumen Storeonline
Today
hi, do you have this black jacket in M
Hi, yes, M is in stock
if you order by four, it ships today
do I pay for shipping
shipping is free over $15, the jacket is $26 so shipping’s on us
I can send you the payment link
yes, send it
Here’s the link, it takes you to a secure checkout page
once the order is confirmed, I’ll send you the tracking number too
Order flowHot leadOversized Jacket · MPayment link sent

Challenges and Solutions

Familiar Challenges

  • Product and shipping questions wear your team down, and slow replies cloud the brand experience.
  • With every late reply on Instagram, the urge to buy cools a little more.
  • Visitors who abandon their cart often never come back.

With MHS Links AI

  • Product, stock, and shipping questions are answered within seconds, using your store data and your brand’s voice.
  • Messages from every channel come together in one place, and every customer gets the same care.
  • Visitors who leave their cart are brought back with retargeting on Meta.

What Your Assistant Takes On

The assistant works only with the information you upload, speaking your industry’s language in your brand’s voice.

Product and Stock Information

Answers questions about sizes, colors, stock, and product details using your store data.

Shipping and Return Questions

Explains delivery times, the free shipping threshold, and return terms clearly and consistently.

Personal Recommendations

Like a good sales associate, it asks what the shopper needs, then suggests the right product and a piece that goes with it.

Checkout

Guides customers who are ready to buy to checkout with ease, powered by Stripe.

Instagram DM Management

Instantly answers DMs that come in from your stories and posts, catching interest while it’s hot.

Retargeting

Triggers retargeting campaigns on Meta for people who showed interest in a product but didn’t buy.

Recommended
Integrations

The channels and tools that stand out in this industry. You can explore all 50+ integrations on the integrations page.

Recommended Plan: Pro

$100 / month

The MHS Links Voice confirmation assistant, live call handover to an agent, priority server speed, VIP setup, and open API access. For high-volume operations with even higher expectations.

From Cart to Doorstep,
One Unbroken Brand Experience

During setup, we’ll work with you to plan your Shopify integration and an assistant that matches your brand’s voice.