Overview
In online shopping, the decision often comes down to the answer to one question: Will it fit? Is it in stock? When will it arrive? MHS Links AI connects to your Shopify store through Shopify’s official infrastructure and answers these questions instantly, using your store data.
Besides product, stock, size, and shipping questions, the assistant also tells customers where their order stands. Customers who are ready to buy are guided to checkout, while shoppers who leave items in their cart are brought back with retargeting on Meta.
What You Can Do
Product and Stock Advisor
Questions about product features, size options, and stock levels are answered using your store data.
Shipping and Order Status
When customers ask about shipping terms or where their order stands, the assistant takes the answer from your store data.
Guiding Buyers to Checkout
Customers who have made up their minds are guided to checkout, so the sale can close before the conversation cools.
Winning Back Abandoned Carts
Shoppers who leave items in their cart are brought back with retargeting ads on Meta.
Setup Steps
- 01
Install the App
You approve the app installation in your Shopify admin, without having to share your password.
- 02
Choose Your Channels
Together, we decide on which channels the assistant will answer store questions: your website, Instagram, or WhatsApp.
- 03
Tailor the Assistant to Your Store
Your shipping, return, and exchange policies are added, and the tone is set to match your brand voice.
- 04
Test and Go Live
The flow is tested with real product and order questions; once you approve, the assistant goes live.
Requirements
- A Shopify store and an account with permission to install apps
- Up-to-date product, stock, and size information
- Your shipping, return, and exchange policies
- At least one messaging channel for the assistant to work on
Data and Security
- The connection runs through Shopify’s official app infrastructure; your password is not shared.
- The assistant can access only the data covered by the permissions you approve during setup.
- The assistant answers based only on your store data and the information you upload. When it doesn’t know something, it doesn’t make it up; it hands the conversation over to your team.
For details, see our Privacy Policy.
Which Plans Include It?
For full plan details, see the comparison table.
Frequently Asked Questions
No. Product, stock, and order information comes from your Shopify store. Promotions or service details that aren’t in the store can be added separately.
Shoppers who leave items in their cart are brought back with retargeting ads through your Meta ad account. We plan the details together on the setup call.