Overview
Your Facebook Page is a frequent stop for customers researching your brand, and the messages that come from it deserve the same speed and care. MHS Links AI connects to your Page through Meta’s official Messenger infrastructure and answers every message within 30 seconds.
Messenger conversations are gathered in the same smart hub as your other connected channels. The assistant scores each lead’s intent, finds a suitable time and books the appointment, and logs a summary of the conversation in the CRM; when a customer wants to speak with a person, the conversation is handed over to your team.
What You Can Do
24/7 Replies on Messenger
Questions that arrive after hours aren’t left waiting either: every message is answered within 30 seconds, in a tone worthy of your brand.
One Inbox
Facebook messages land in the same hub as your other connected channels. Your team doesn’t have to shuttle between tabs.
Intent Scoring and Appointments
Every lead is scored hot, warm, or cold, and appointments are booked after checking availability in your calendar.
Handover with a Summary
When a customer wants to speak with a person, the conversation is passed to your team with its summary, so your team can pick up right where the conversation left off.
Setup Steps
- 01
Choose Your Page
Together, we confirm which Facebook Page the assistant will connect to and the permissions on that Page.
- 02
Authorize with Your Meta Account
You complete the secure authorization steps on Meta’s own screens. There’s no need to share your password.
- 03
Set Up the Assistant
Your service and pricing details and frequently asked questions are uploaded, and the tone is matched to your brand.
- 04
Test and Go Live
We run real scenarios over Messenger; once you approve, the assistant starts answering messages sent to your Page.
Requirements
- A Facebook Page you manage
- A user account with the required permissions on the Page
- Your service, pricing, and FAQ information
Data and Security
- MHS Links AI is a Meta Tech Provider; the connection is set up through Meta’s official Messenger infrastructure.
- You can revoke the access permissions you’ve granted at any time in your Meta account settings.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
For full plan details, see the comparison table.
Frequently Asked Questions
Both channels connect through Meta’s official infrastructure. In most cases, we complete both connections together in the same setup call.
Yes. Your team can take over a conversation at any time; its history and summary are ready and waiting in the dashboard and the CRM.
The assistant works 24/7, so messages that arrive at night or on holidays are also answered within 30 seconds. Conversations your team needs to take over are waiting for you, with their summaries, at the start of the workday.