Overview
The appointment is the point where a conversation comes closest to a sale, and a customer kept waiting at that point can easily walk away. MHS Links AI connects to your Google Calendar through secure authorization and checks availability in real time.
When the customer confirms a time, the appointment goes straight into your calendar and the customer is notified. Your team sees it in their usual calendar, right alongside their other work. Attendance is tracked through the calendar, and no-shows get gentle reminders on days 1, 3, and 7.
What You Can Do
Real-Time Availability
The assistant suggests times that show as free in your calendar, keeping the risk of double-booking to a minimum.
Straight to Your Calendar
A confirmed appointment is added to your calendar as an event, and its details are also stored in the CRM record.
Attendance Tracking
The calendar tells attendees apart from no-shows, and the reminder sequence for no-shows starts automatically.
Fits the Way You Work
Your working hours and appointment durations are defined during setup, and the assistant suggests times based on these rules.
Setup Steps
- 01
Connect Your Google Account
You grant access on Google’s secure authorization screen. There’s no need to share your password.
- 02
Choose Your Calendar
Together, we choose the calendar appointments will go into and set your working hours.
- 03
Set Your Appointment Rules
Appointment durations, service types, and the buffer time between appointments are set to suit your business.
- 04
Try It and Go Live
We test the flow end to end with a sample appointment; once you approve, the assistant starts taking bookings.
Requirements
- A Google Account or a Google Workspace account
- A calendar in Google Calendar for your appointments
- Your working hours and appointment durations
Data and Security
- The connection is set up through Google’s official authorization steps; your password is not shared.
- The requested permissions are clearly shown on the authorization screen, and you can revoke access at any time in your Google Account’s security settings.
For details, see our Privacy Policy.
Which Plans Include It?
For full plan details, see the comparison table.
Frequently Asked Questions
To find available times, the assistant checks which slots in your calendar are busy and which are free. The authorization screen clearly shows you which permissions are being granted.
Yes. Your working hours, appointment durations, and closed days are defined during setup, and the assistant suggests times only within those limits.
The customer receives the appointment details on the channel they’re chatting on, and the appointment is added to your calendar at the same time.