Overview
The way your assistant speaks also tells customers something about your brand. Using OpenAI’s language models, MHS Links AI produces natural, fluent, context-aware replies, so your customer has a conversation, not a form to fill out.
The model refines how an answer is expressed; what the answer says is based on the information your business has uploaded. Thanks to the Hallucination Shield, when the assistant doesn’t know something, it hands the conversation over to your team instead of making something up.
What You Can Do
Natural, Fluent Language
Replies grow out of the flow of the conversation, not out of canned phrases, so your customer feels understood.
A Tone That Fits Your Brand
Formal, friendly, or a balance of both: the assistant’s tone is set to match your brand voice.
Knowledge-Based Answers
The assistant relies only on the information you upload; when it doesn’t know the answer, it hands over to your team instead of making one up.
Communication in 95+ Languages
Customers get a reply in whatever language they write in, and the conversation is logged for you in your language.
Setup Steps
- 01
Share Your Needs
On the setup call, you tell us about your customer profile, the questions you get most often, and the tone you expect.
- 02
Leave the Configuration to Us
Our team configures which model the assistant uses and with which settings; no technical steps are required from you.
- 03
Prepare the Knowledge Source
Your services, prices, and frequently asked questions are added to the assistant’s knowledge source.
- 04
Test and Go Live
We check the quality of the answers together using real scenarios; once you approve, the assistant goes live.
Requirements
- Your service, pricing, and FAQ information
- Sample conversations that reflect your brand’s tone (if available)
- Topics you want the assistant to hand over to your team
Data and Security
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
- Model configuration is handled by the MHS Links team during setup.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
No. The assistant bases its answers on the information you upload and the data from your connected systems. The model makes sure this information is delivered in natural, fluent language.
Our team selects and configures the model during setup, based on your needs. We then test the quality of the answers with you before going live.
It doesn’t make one up. Thanks to the Hallucination Shield, when the answer isn’t in the information you’ve uploaded, the conversation is handed over to your team.