Overview
In high-value sales, conversations run long: questions pile up, details multiply, and decisions take time. Using Anthropic’s Claude models, MHS Links AI maintains context in long conversations and considers each new question in light of the whole conversation.
So your customer doesn’t have to explain their needs all over again; the assistant moves forward with the earlier details in mind. The content of its answers, however, comes only from the information your business has uploaded: when the assistant doesn’t know something, it doesn’t make it up, and hands the conversation over to your team instead.
What You Can Do
Context in Long Conversations
Even in long conversations, the details a customer shared earlier are taken into account, so there’s no need to ask the same questions again.
Careful, Balanced Language
Measured language on sensitive topics and clear language on complex questions, with the tone set to match your brand voice.
Knowledge-Based Answers
The assistant relies only on the information you upload; when it isn’t sure, it hands the conversation over to your team.
Conversation Memory
Returning customers pick up where they left off, and past conversations are taken into account in replies.
Setup Steps
- 01
Share Your Conversation Flow
You tell us how a typical conversation with your customers unfolds and at what stage the decision is made.
- 02
Let Us Configure the Model for You
Our team handles model selection and settings; no technical steps are required from you.
- 03
Upload Your Information
Your service details, prices, and frequently asked questions are added to the assistant’s knowledge base.
- 04
Test and Go Live
We test the answers together using long, multi-step scenarios; once you approve, the assistant goes live.
Requirements
- Your service, pricing, and FAQ information
- Examples of your typical customer conversations (if available)
- Topics you want the assistant to hand over to your team
Data and Security
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
- Model configuration is handled by the MHS Links team during setup.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
Reducing that risk is exactly what this integration is for. Claude models are strong at maintaining context in long, multi-step conversations, and the assistant answers with the earlier details in mind.
Yes. Past conversations are saved, so returning customers pick up where they left off, and your team sees the full history in the dashboard.
It doesn’t guess. Thanks to the Hallucination Shield, questions whose answers aren’t in the information you’ve uploaded are passed to your team, with the full history and a summary.