Overview
WhatsApp is where customers reach you fastest, and where they go cold fastest when no one replies. MHS Links AI connects to your WhatsApp Business number through Meta’s official infrastructure and answers every incoming message within 30 seconds, in the tone you set.
The assistant doesn’t stop at answering questions. It scores each lead’s intent as hot, warm, or cold, finds a suitable time and books the appointment, and logs a summary of the conversation in the CRM. When a customer wants to speak with a person, the conversation is handed over to your team with its full history.
What You Can Do
24/7 Instant Replies
Weekends, holidays, 2:47 a.m.: it makes no difference. Every message is answered with the same care, within 30 seconds.
Intent Scoring
Every conversation is tagged hot, warm, or cold, so your team can put its energy into the right customers.
Appointments and Reminders
Availability is checked in your calendar and the appointment is booked; no-shows receive gentle reminders on days 1, 3, and 7.
Handover to a Live Agent
When a customer asks for a person, the conversation is passed to your team along with its summary. No one has to explain anything twice.
Setup Steps
- 01
Choose Your Number
Together, we decide whether to use your existing WhatsApp Business number or set up a new one.
- 02
Connect Your Meta Account
You complete the secure authorization steps with your Meta Business Manager account. There’s no need to share your password with anyone.
- 03
Tailor the Assistant to Your Business
Your services, prices, and frequently asked questions are uploaded, and the assistant’s tone is matched to your brand.
- 04
Test and Go Live
We run real scenarios with your team; once you approve, the number goes live.
Requirements
- Meta business account (Business Manager)
- A phone number to connect to the WhatsApp Business Platform
- Business verification, if Meta requests it
- Your service, pricing, and FAQ information
Data and Security
- The connection is set up through Meta’s official WhatsApp Business Platform.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
For full plan details, see the comparison table.
Frequently Asked Questions
In most cases, yes. During the setup call, we check together what’s required to move your number to the WhatsApp Business Platform and plan the path that least disrupts your operations.
Yes. Every conversation appears in the dashboard and the CRM with its summary, and your team can take over a conversation at any time.
The assistant replies to customers who message you. Messages you initiate, such as reminders, are sent using Meta-approved message templates.