Airtable Integration

Overview

Airtable is the tool for teams that want the ease of a spreadsheet with the structure of a database. MHS Links AI connects to your Airtable base through the official API and adds the leads the assistant qualifies to the table you choose as records.

Each record includes contact details, channel, intent score, appointment details, and a conversation summary, mapped to the fields in your table. Your Airtable views and automations keep working with these records.

What You Can Do

Setup Steps

1. 01

   Create an Access Token

   In Airtable, you create a personal access token with access to only the relevant base and the permissions it needs.

2. 02

   Choose the Table

   Together, we choose the base and table that will receive the leads.

3. 03

   Map the Fields

   We define which information goes into which field.

4. 04

   Test and Go Live

   Records are checked with sample leads, and new leads start flowing into your table once you approve.

Requirements

• An Airtable account and a base you can edit
• The table and fields that will receive the leads
• At least one messaging channel for the assistant to work on

Data and Security

• The connection uses an access token limited to the base you choose and the permissions it needs.
• You can end access at any time by deleting the token in your Airtable developer settings.
• The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.

For details, see our Privacy Policy.

Which Plans Include It?

Frequently Asked Questions