Overview
In Türkiye, SMS is still one of the most reliable channels for appointment confirmations and reminders. MHS Links AI connects to your Netgsm account through the official API and sends notifications for the appointments the assistant books under your approved SMS sender name.
When an appointment is booked, a confirmation goes out; before the appointment, a reminder; and if the customer doesn’t show up, a friendly follow-up. The link in each message takes the customer to a channel where they can keep chatting with the assistant, and every message is tracked with the record in the CRM.
What You Can Do
Approved Sender Name
Messages reach your customers under the approved sender name (SMS header) registered in Netgsm.
Appointment Confirmations and Reminders
Confirmations and reminders for the appointments the assistant books are sent automatically.
No-Show Follow-Up
Customers who miss an appointment receive a friendly message, at the time you choose, inviting them to rebook.
Link Back to the Chat
The link in the message takes the customer to WhatsApp or to the assistant on your website, where the conversation picks up where it left off.
Setup Steps
- 01
Connect Your Netgsm Account
The connection uses API credentials set up in your Netgsm dashboard; your main account password is never shared.
- 02
Choose Your Sender Name
We decide which approved sender name the messages use; if you don’t have one yet, we plan the application steps together.
- 03
Write the Messages
The text and timing of confirmation, reminder, and follow-up messages are written for your business.
- 04
Test and Go Live
Test messages are sent to your own number, and messages start going to your customers once you approve.
Requirements
- A Netgsm account with API access
- An approved SMS sender name (header) in Netgsm
- For commercial messages, registration with Türkiye’s message management system (İYS) and recipients’ consent
Data and Security
- The connection is made through Netgsm’s official API, and you can change your API credentials in your Netgsm dashboard at any time.
- Informational messages and commercial messages are kept apart; promotional messages go only to recipients whose consent is recorded in İYS.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
Messages sent under an SMS sender name can’t be replied to directly. That’s why we add a link that lets the customer keep chatting with the assistant: on WhatsApp or on your website.
Messages are deducted from the package or balance in your Netgsm account, and you follow your usage in your Netgsm dashboard.
Informational messages such as appointment confirmations and reminders follow different rules from promotional, commercial messages. Commercial messages require İYS registration and the recipient’s consent; during setup, we clarify together which messages fall into which group.