Overview
IdeaSoft is one of the most widely used e-commerce platforms in Türkiye. MHS Links AI connects to your IdeaSoft store through the official API and answers product, stock, and order questions with your store data.
On your website, Instagram, or WhatsApp, the assistant greets each question, shares where an order is, and sends customers who are ready to buy to the right product page.
What You Can Do
Product and Stock Advisor
Questions about product features, size options, and stock levels are answered using your store data.
Shipping and Order Status
When customers ask about shipping terms or where their order stands, the assistant takes the answer from your store data.
Pointing to the Right Product
Customers who have decided are sent to the right product page, so the sale can close before the conversation cools.
Handover to Your Team
For returns, exchanges, or special requests, the conversation is passed to your team along with its summary.
Setup Steps
- 01
Authorize Your Store
You grant access to your store through IdeaSoft’s secure authorization steps, without sharing your password.
- 02
Choose Your Channels
Together, we decide on which channels the assistant will answer store questions: your website, Instagram, or WhatsApp.
- 03
Tailor the Assistant to Your Store
Your shipping, return, and exchange policies are added, and the tone is set to match your brand voice.
- 04
Test and Go Live
The flow is tested with real product and order questions; once you approve, the assistant goes live.
Requirements
- An IdeaSoft store and an admin account allowed to authorize apps
- Up-to-date product, stock, and price information
- Your shipping, return, and exchange policies
Data and Security
- The connection is made through the official IdeaSoft API and secure authorization steps; your password is not shared.
- The assistant can access only the data covered by the permissions you approve during setup.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
No. Product, stock, and order information comes from your IdeaSoft store. You can add campaign or service details that aren’t in the store separately.
Yes. Product and price information in your store is used directly, and you can add seasonal campaign and discount details to the assistant’s knowledge source separately.