Overview
In a WooCommerce store, the customer’s question is usually simple: Is this in stock? When will it arrive? MHS Links AI connects to your store through the official WooCommerce REST API and answers these questions with your store data, without making anyone wait.
On your website, Instagram, or WhatsApp, the assistant answers product and stock questions, shares where an order is, and sends customers who are ready to buy to the right product page.
What You Can Do
Product and Stock Advisor
Questions about product features, size options, and stock levels are answered using your store data.
Shipping and Order Status
When customers ask about shipping terms or where their order stands, the assistant takes the answer from your store data.
Pointing to the Right Product
Customers who have decided are sent to the right product page, so the sale can close before the conversation cools.
Handover to Your Team
For returns, exchanges, or special requests, the conversation is passed to your team along with its summary.
Setup Steps
- 01
Create Access Keys
In your WooCommerce settings, you create REST API keys with read-only permission; your admin password is never shared.
- 02
Choose Your Channels
Together, we decide on which channels the assistant will answer store questions: your website, Instagram, or WhatsApp.
- 03
Tailor the Assistant to Your Store
Your shipping, return, and exchange policies are added, and the tone is set to match your brand voice.
- 04
Test and Go Live
The flow is tested with real product and order questions; once you approve, the assistant goes live.
Requirements
- A WordPress site with WooCommerce installed, and admin access
- Up-to-date product, stock, and price information
- Your shipping, return, and exchange policies
Data and Security
- The connection is made through the official WooCommerce REST API, with read-only keys.
- The assistant can access only the data covered by the permissions you approve during setup.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
No. Product, stock, and order information comes from your WooCommerce store. You can add campaign or service details that aren’t in the store separately.
No. The web assistant is added to your site with a single line of code; you can do this in your theme settings or with the code-insertion plugin you already use.