Overview
Many brands that sell on Etsy also talk to customers on Instagram or their own website. MHS Links AI connects to your Etsy shop through the official API, and the assistant answers questions on those channels with your Etsy product and order information.
Answers to questions about product options, personalization, and shipping times come from your shop data and the information you upload. Customers who are ready to buy are sent to the right Etsy product page.
What You Can Do
Product Advisor
Questions about product features, options, and stock are answered with your Etsy shop data.
Personalization Questions
Your personalization terms, such as name printing or color choices, are shared with the assistant, so customers know what they can ask for up front.
Straight to the Product Page
Customers who have decided are sent to the right Etsy product page, and the purchase is completed on Etsy.
Order Status
When a customer asks about their order, the assistant takes the answer from your shop data.
Setup Steps
- 01
Connect Your Etsy Account
You grant access to your shop on Etsy’s secure authorization screen, without sharing your password.
- 02
Choose Your Channels
Together, we decide on which channels the assistant will answer store questions: your website, Instagram, or WhatsApp.
- 03
Tailor the Assistant to Your Store
Your shipping, return, and exchange policies are added, and the tone is set to match your brand voice.
- 04
Test and Go Live
The flow is tested with real product and order questions; once you approve, the assistant goes live.
Requirements
- An Etsy seller account and an active shop
- Up-to-date product, stock, and price information
- Your shipping, return, and exchange policies
Data and Security
- The connection is made through Etsy’s official API and secure authorization steps; your password is not shared.
- The assistant can access only the data covered by the permissions you approve during setup.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
No. Product, stock, and order information comes from your Etsy store. You can add campaign or service details that aren’t in the store separately.
No. The assistant answers questions on the channels you connect, such as your website, Instagram, or WhatsApp, using your Etsy shop information. Conversations in Etsy’s own inbox stay with your team.