Overview
From hair salons to clinics, Setmore is the appointment book for many service businesses. MHS Links AI connects to your Setmore account through the official API and books appointments according to the services, staff, and working hours you’ve set.
When the customer describes the service they need, the assistant finds the right staff member and available times, then creates the appointment in Setmore. Appointment details and a conversation summary are logged in the CRM.
What You Can Do
Services and Staff in Sync
The assistant suggests times based on your Setmore services and the staff who provide them.
Time Suggestions in the Chat
The customer sees available times right in the conversation, picks one, and the appointment is booked.
Works with Your Calendar
Your working hours and existing bookings in Setmore still apply, so busy times aren’t offered to the customer.
Summary in the CRM
With each appointment, the conversation summary and intent score are logged in the CRM, so your team goes in prepared.
Setup Steps
- 01
Connect Your Setmore Account
The connection uses the API access Setmore provides; your account password is never shared.
- 02
Map Services and Staff
Together, we decide which services and staff the assistant books appointments for.
- 03
Prepare Your Scenarios
The assistant is set up to know which service to offer for which request in your business.
- 04
Test and Go Live
We test the flow with a sample appointment; once you approve, the assistant starts booking appointments.
Requirements
- A Setmore plan that includes API access
- Services, staff, and working hours set up in Setmore
- Your service, pricing, and FAQ information
Data and Security
- The connection is made through Setmore’s official API; your password is not shared.
- The assistant uses only the information it needs to check availability and book appointments.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
Yes. If the customer names the person they prefer, the assistant suggests that staff member’s available times; if not, it offers the first suitable times for the service.
No. The assistant uses your existing services, staff, and working hours, and any changes you make in Setmore are reflected in its suggestions too.
Yes. The customer receives the appointment details on the channel they’re chatting on, and Setmore’s own notifications continue to go out according to your settings.