Overview
Stores built on Magento (Adobe Commerce) often have large catalogs and products with many options. MHS Links AI connects to your store through Magento’s official REST API and answers questions about the product a customer is looking for, its options, and its stock with your store data.
The assistant shares where an order is, sends customers who are ready to buy to the right product page, and logs conversation summaries in the CRM.
What You Can Do
Product and Stock Advisor
Questions about product features, size options, and stock levels are answered using your store data.
Shipping and Order Status
When customers ask about shipping terms or where their order stands, the assistant takes the answer from your store data.
Pointing to the Right Product
Customers who have decided are sent to the right product page, so the sale can close before the conversation cools.
Handover to Your Team
For returns, exchanges, or special requests, the conversation is passed to your team along with its summary.
Setup Steps
- 01
Set Up the Integration
In your Magento admin panel, an integration is created with access to only the resources it needs; your admin password is never shared.
- 02
Choose Your Channels
Together, we decide on which channels the assistant will answer store questions: your website, Instagram, or WhatsApp.
- 03
Tailor the Assistant to Your Store
Your shipping, return, and exchange policies are added, and the tone is set to match your brand voice.
- 04
Test and Go Live
The flow is tested with real product and order questions; once you approve, the assistant goes live.
Requirements
- A Magento 2 or Adobe Commerce store, and admin access
- Up-to-date product, stock, and price information
- Your shipping, return, and exchange policies
Data and Security
- The connection is made through Magento’s official REST API, with an integration allowed to access only the resources it needs.
- The assistant can access only the data covered by the permissions you approve during setup.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
No. Product, stock, and order information comes from your Magento store. You can add campaign or service details that aren’t in the store separately.
Yes. If you have store views for different languages or countries, we decide together during setup which one’s data the assistant uses.