Overview
Not every customer uses a messaging app, but SMS works on almost every phone. MHS Links AI connects to your Twilio account through the official API, and customers who text your Twilio number get a reply within 30 seconds.
In two-way SMS conversations, the assistant answers questions, scores intent, and guides suitable leads toward an appointment. Appointment confirmations and reminders are sent from the same number, and conversation summaries are logged in the CRM.
What You Can Do
Two-Way SMS
Customers who text your number chat with the assistant without downloading an app, and get a reply within 30 seconds.
Appointment Confirmations and Reminders
When an appointment is booked, a confirmation goes out, followed by a reminder before the appointment, all from the same number.
Intent Scoring
Every conversation is tagged hot, warm, or cold, so your team can focus on the most valuable leads.
Handover to Your Team
When a customer wants to talk to a person, the conversation goes to your team with its summary.
Setup Steps
- 01
Choose Your Number
If you have a Twilio number that can send and receive SMS, we use it; if not, we choose a suitable number option for your country together.
- 02
Connect Your Twilio Account
Your account is connected securely with the API credentials Twilio provides; your account password is never shared.
- 03
Prepare the Message Flows
The content and timing of greeting, confirmation, and reminder messages are set for your business.
- 04
Test and Go Live
Sending and replies are tested with test numbers, and the number goes live once you approve.
Requirements
- A Twilio account and a Twilio number that can send and receive SMS
- Any number or sender registrations your country requires
- Your service, pricing, and FAQ information
Data and Security
- The connection is made through Twilio’s official API, and you can rotate your credentials in the Twilio Console at any time.
- Promotional messages are sent only to people who have given permission, in line with the commercial messaging rules that apply.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
SMS and number costs are billed to your Twilio account at Twilio’s current prices. You can follow your usage in the Twilio Console.
Yes. The content of confirmation and reminder messages, and when they’re sent, are set during setup according to your preferences.
Yes, if the number is already in your Twilio account or can be moved to Twilio. We check the number options and your country’s requirements together during the setup call.