Overview
For brands selling on Trendyol, customer questions don’t only come through the marketplace; they also arrive on Instagram, WhatsApp, and the website. MHS Links AI connects to your Trendyol seller account through the integration API and uses your product and order information in the assistant’s answers.
For customer questions on your Trendyol products, the assistant also prepares reply drafts based on your product information. Replies are sent in line with Trendyol’s publishing rules and through the approval flow you set.
What You Can Do
Drafts for Product Questions
Reply drafts based on your product information are prepared for the questions customers ask about your products on Trendyol.
Approval Flow
You decide whether replies are sent directly or only after your team approves them.
The Same Information Everywhere
Questions on Instagram, WhatsApp, and your website are answered with the same product information.
Order Status
When a customer shares their order number, the assistant checks its status in your seller account data.
Setup Steps
- 01
Add Your Integration Details
The integration details from your Trendyol seller dashboard (seller ID and API keys) are set up securely; your dashboard password is never shared.
- 02
Set the Reply Rules
Together, we decide which types of questions get drafts, which are left to your team, and the tone of the replies.
- 03
Choose Your Channels
We decide where the assistant answers product and order questions: your website, Instagram, or WhatsApp.
- 04
Test and Go Live
Drafts are tested with real product questions, and the flow goes live once you approve.
Requirements
- A Trendyol seller account and its integration (API) details
- Up-to-date product descriptions, sizes, and measurements
- Your shipping, return, and exchange policies
Data and Security
- The connection is made through the integration API Trendyol provides to sellers; your dashboard password is not shared.
- In its replies, the assistant uses only your product information and the terms you upload; it never adds content the marketplace rules forbid, such as external links or contact details.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
You decide. Replies can go to your team as drafts for approval, or be sent directly for the question types you choose.
No. Product information comes from your seller account; you can add shipping, return, or campaign details that aren’t in your product descriptions separately.