Overview
Acuity Scheduling brings appointment types, durations, and availability together in one place for clinics, consultants, and service businesses. MHS Links AI connects to your Acuity account through the official API and books appointments according to the rules you’ve set.
The assistant identifies the appointment type that fits the customer’s need, suggests available times, and creates the appointment in Acuity at the chosen time. Appointment details and a conversation summary are logged in the CRM.
What You Can Do
True to Your Appointment Types
The assistant suggests times based on the appointment types, durations, and availability you’ve set in Acuity.
Time Suggestions in the Chat
The customer sees available times right in the conversation, picks one, and the appointment is booked.
Details Collected in the Chat
The name and contact details needed for the appointment are collected during the conversation and added to the booking.
Summary in the CRM
With each appointment, the conversation summary and intent score are logged in the CRM, so your team goes in prepared.
Setup Steps
- 01
Connect Your Acuity Account
The connection uses the API credentials from Acuity’s integration settings; your account password is never shared.
- 02
Choose Appointment Types
Together, we decide which appointment types and calendars the assistant books through.
- 03
Prepare Your Scenarios
Based on your services, the assistant is set up to know which appointment type to offer for which request.
- 04
Test and Go Live
We test the flow with a sample appointment; once you approve, the assistant starts booking appointments.
Requirements
- An Acuity Scheduling plan that includes API access
- Appointment types set up for booking
- Your service, pricing, and FAQ information
Data and Security
- The connection is made through Acuity Scheduling’s official API; your password is not shared.
- The assistant uses only the information it needs to check availability and book appointments.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
No. The assistant uses your existing appointment types and availability rules, and any changes you make in Acuity are reflected in its suggestions too.
Yes. If you have more than one calendar in Acuity, we decide together during setup which appointment type the assistant matches with which calendar.
Yes. The customer receives the appointment details on the channel they’re chatting on, and Acuity’s own notifications continue to go out according to your settings.