Slack Integration

Overview

If your sales team spends most of its day in Slack, that’s where important leads should land. MHS Links AI connects to your Slack workspace through secure authorization and sends notifications to the channel you choose, in the situations you define.

Each notification includes the customer’s name, the channel they came from, their intent score, and a short summary of the conversation. A link in the notification opens the conversation in the panel, where you can take it over if needed, so hot leads get an answer while their interest is fresh.

What You Can Do

Setup Steps

1. 01

   Authorize the Slack App

   You grant access to your workspace on Slack’s secure authorization screen, without sharing your password.

2. 02

   Choose the Channels

   We decide which notification goes to which channel based on how your team works.

3. 03

   Set the Notification Rules

   We define which situations trigger a notification and what information it includes.

4. 04

   Test and Go Live

   Notifications are tested with sample conversations, and live notifications start arriving in your channels once you approve.

Requirements

• A Slack workspace account with permission to add apps
• The Slack channels that will receive notifications
• At least one messaging channel for the assistant to work on

Data and Security

• Access is limited to the permissions you approve on Slack’s authorization screen, and you can remove the app from your workspace at any time.
• Notifications include only the information you choose during setup; the full conversation stays in the panel.
• The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.

For details, see our Privacy Policy.

Which Plans Include It?

Frequently Asked Questions