Overview
Ticimax is the store platform behind many e-commerce brands in Türkiye. MHS Links AI connects to your Ticimax store through its web services and answers product, stock, and order questions with your store data.
On your website, Instagram, or WhatsApp, the assistant greets each question, shares where an order is, and sends customers who are ready to buy to the right product page.
What You Can Do
Product and Stock Advisor
Questions about product features, size options, and stock levels are answered using your store data.
Shipping and Order Status
When customers ask about shipping terms or where their order stands, the assistant takes the answer from your store data.
Pointing to the Right Product
Customers who have decided are sent to the right product page, so the sale can close before the conversation cools.
Handover to Your Team
For returns, exchanges, or special requests, the conversation is passed to your team along with its summary.
Setup Steps
- 01
Enable Web Service Access
Access for web services is granted in your Ticimax admin dashboard; your dashboard password is never shared.
- 02
Choose Your Channels
Together, we decide on which channels the assistant will answer store questions: your website, Instagram, or WhatsApp.
- 03
Tailor the Assistant to Your Store
Your shipping, return, and exchange policies are added, and the tone is set to match your brand voice.
- 04
Test and Go Live
The flow is tested with real product and order questions; once you approve, the assistant goes live.
Requirements
- A Ticimax store with web service access
- Up-to-date product, stock, and price information
- Your shipping, return, and exchange policies
Data and Security
- The connection is made through Ticimax web services, with the access you grant in your dashboard.
- The assistant can access only the data covered by the permissions you approve during setup.
- The assistant answers only from the information you upload. When it doesn’t know something, it doesn’t make things up; it hands the conversation to your team.
For details, see our Privacy Policy.
Which Plans Include It?
This integration is planned as part of your setup, based on your needs. We’ll work out together during setup which plan it’s added to and how.
Write to usFrequently Asked Questions
No. Product, stock, and order information comes from your Ticimax store. You can add campaign or service details that aren’t in the store separately.
The web assistant is added with a single line of code; you can place it in the code fields of your Ticimax dashboard or complete this step with our team.